Thanksgiving Holiday

Barefoot Technologies is closed November 24th and 25th, 2022
in observance of the Thanksgiving Holiday.
Tickets referencing system down/unavailable
will be addressed by on-call staff as soon as possible.
All other tickets will be addressed
on the next business day after submission.

Agent System Down 12/03/2017 2:00 a.m. EST [Resolved]

Barefoot System Outage 12/03/2017 - After Action Report:

 

 

On Sunday December 3, 2017 at approximately 2:00 a.m. EST our hosting provider applied routine Microsoft patches to our servers. It was found that the patch update created an issue with our server's SSL. As a result, clients reported they were unable to access their agent system.

 

Impacts:

 

Clients hosted on the agent5.barefoot.com server experienced system downtime. Error messages displayed after trying to access the Barefoot login page, related to security.  The downtime occurred between 2:00 a.m. EST to 1:30 p.m. EST on 12/03/2017

 

Resolution:

 

Our development team worked to troubleshoot the problem in conjunction with our hosting provider by re-applying the SSL to the agent5.barefoot.com server.  This resolved the issue.

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