Agent System Down 12/03/2017 2:00 a.m. EST [Resolved]
Jackie Goldman
started a topic
over 5 years ago
Barefoot System Outage 12/03/2017 - After Action Report:
On Sunday December 3, 2017 at approximately 2:00 a.m. EST our hosting provider applied routine Microsoft patches to our servers. It was found that the patch update created an issue with our server's SSL. As a result, clients reported they were unable to access their agent system.
Impacts:
Clients hosted on the agent5.barefoot.com server experienced system downtime. Error messages displayed after trying to access the Barefoot login page, related to security. The downtime occurred between 2:00 a.m. EST to 1:30 p.m. EST on 12/03/2017
Resolution:
Our development team worked to troubleshoot the problem in conjunction with our hosting provider by re-applying the SSL to the agent5.barefoot.com server. This resolved the issue.
Jackie Goldman
Barefoot System Outage 12/03/2017 - After Action Report:
On Sunday December 3, 2017 at approximately 2:00 a.m. EST our hosting provider applied routine Microsoft patches to our servers. It was found that the patch update created an issue with our server's SSL. As a result, clients reported they were unable to access their agent system.
Impacts:
Clients hosted on the agent5.barefoot.com server experienced system downtime. Error messages displayed after trying to access the Barefoot login page, related to security. The downtime occurred between 2:00 a.m. EST to 1:30 p.m. EST on 12/03/2017
Resolution:
Our development team worked to troubleshoot the problem in conjunction with our hosting provider by re-applying the SSL to the agent5.barefoot.com server. This resolved the issue.