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Barefoot Technologies is closed November 24th and 25th, 2022
in observance of the Thanksgiving Holiday.
Tickets referencing system down/unavailable
will be addressed by on-call staff as soon as possible.
All other tickets will be addressed
on the next business day after submission.

Agent System Down 12/03/2017 2:00 a.m. EST [Resolved]

Barefoot System Outage 12/03/2017 - After Action Report:



On Sunday December 3, 2017 at approximately 2:00 a.m. EST our hosting provider applied routine Microsoft patches to our servers. It was found that the patch update created an issue with our server's SSL. As a result, clients reported they were unable to access their agent system.




Clients hosted on the server experienced system downtime. Error messages displayed after trying to access the Barefoot login page, related to security.  The downtime occurred between 2:00 a.m. EST to 1:30 p.m. EST on 12/03/2017




Our development team worked to troubleshoot the problem in conjunction with our hosting provider by re-applying the SSL to the server.  This resolved the issue.

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